Return Policy
At Ladu Lal Pitliya, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Return Policy below to understand our process for returns and exchanges.
1. Return Eligibility
We accept returns within 30 days of the delivery date for most items. To be eligible for a return:
- The item must be in unused, unwashed, and undamaged condition.
- The item must be in its original packaging (if applicable) with all tags, labels, or accessories included.
- You must have a valid proof of purchase, such as an order confirmation or receipt.
Non-Returnable Items
Certain products are non-returnable, including but not limited to:
- [Custom or personalized items]
- [Perishable goods]
- [Health and hygiene products, such as intimate apparel, face masks, etc.]
- [Items marked as final sale or clearance]
If you are unsure whether your item is eligible for return, please feel free to contact us.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at [info@joraramkumawat.com] within 7 days from the delivery date to request a return authorization.
Provide Information: Please include the following details in your request:
- Order number
- Name and contact information
- Reason for return (optional)
- Photos of the item (if damaged or defective)
Return Instructions: Once we receive your request and confirm the eligibility, we will provide you with detailed instructions for returning the item, including the return address and any necessary return forms.
3. Return Shipping
Return Shipping Costs: If the return is due to a defective or incorrect item received, we will cover the cost of return shipping. Otherwise, the customer is responsible for the return shipping costs.
Return Method: We recommend using a trackable shipping service for your return, as we are not responsible for items lost or damaged during return shipping.
Packaging: Please ensure the item is securely packed to prevent damage during the return shipment. If the item is returned damaged due to insufficient packaging, we may not be able to issue a refund.
4. Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund. If your return is approved, your refund will be processed to your original payment method within 3 business days.
Please note:
- Refund Timing: Depending on your payment provider, it may take an additional 5-7 business days for the refund to appear on your account or statement.
- Partial Refunds: In some cases, if the returned item is damaged, used, or not in its original condition, we may offer a partial refund.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team to check availability. If an exchange is not possible (e.g., the item is out of stock), we will issue a refund instead.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt of your order, ideally within 7 days. We will provide you with a replacement or issue a refund based on your preference.
Please include photos of the damaged or defective product when you contact us, as this will help us process your claim more efficiently.
7. Order Cancellations
You may request to cancel your order before it has been shipped. If the order has already been processed or shipped, it cannot be canceled, but you can initiate a return once you receive the item.
8. Restocking Fee
In some cases, we may charge a restocking fee of 5% for returned items, especially if the item was in perfect condition but was returned for reasons other than defects, such as a change of mind. This fee will be deducted from your refund.
9. International Returns
For international orders, the same return policy applies; however, please be aware that you will be responsible for the cost of return shipping. You may also be subject to import duties, taxes, and other fees when returning items from outside your country, which are non-refundable.
10. Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:
